We are a full service
Commerce Technology company
Our team has successfully served the Hospitality Industry since 2006.
hospitality focused.
CardConnect Great Lakes (a Chicago Commerce Technologies company) partners with Hotel & Restaurant owners & operators to architect, deploy and support integrated guest commerce systems for Rooms, F&B, Sales & Back Office.
Branded: Hilton, Hyatt, Choice, Radisson, Marriott & IHG.
Custom: Independent, Emerging Concepts.
Reduce administrative burden.
forge better Technology relationships.
Owner & Operator Support
We perform a detailed cost/price/needs analysis balanced against your currently integrated payments technology. We guide your Executive Team through the selection, deployment and support options for each property. Our team coordinates communications between all stakeholders and vendors. Follow up cost/benefit analysis are performed regularly to ensure ROI. Our project management services are complimentary.
Property Level Support
Rooms and Food & Beverage Teams receive training and support from our team. Areas of focus include POS, QR Codes, Mobile Payments, Digital and Plastic Gift Cards, Hardware operation and troubleshooting. Guest transaction research and reporting tools. Chargeback management & dispute resolution portals. Safe card handling practices and PCI compliance. Our property-level support services are complimentary.
Sales & Back-Office Support
Finance and Accounting Teams will have access to detailed transaction reporting and analysis for month-end reconciliations. Custom debit & fee routing schemes for dual bank account configurations are available. Through our partnership with Sertifi, your Sales Team can “Finalize Business Faster” with their industry leading electronic agreement platform. Our sales & back-office support services are complimentary.
Bridge Traditional service Models with Guest-Led Mobile Ordering & Payments.
More than a POS system, GoTab is the hospitality commerce platform designed to optimize experiences AND efficiencies. It’s the only platform that puts the guest at the center of the experience.
HOTELS & RESTAURANTS
GoTab puts your guest at the center of the platform and focuses on efficiency and experiences. Meet your guests where they are and monetize remote areas throughout your hotel or resort. Examples include poolside, rooftops & patios. Upgrade your Resort or Hotel with GoTab’s Mobile Ordering and Payments, KDS, and Manager Dashboards.
ENTERTAINAMENT VENUES
Guests no longer need to rush to the service bar to place an order. Each attendee can simply scan a QR code at their seat, submit their order and pay. Your staff can bring the order to them or they can summon the guest to pick up their own orders at a pre-designated area.. Group orders are even easier. GoTab’s unique Tab features allow guests to open and share the Tab with any member of their party.
MULTI-VENDOR HOSPITALITY
Multi-Vendor locations require a careful balance of operator control and merchant/vendor flexibility. Each vendor wants a unique brand presence and menu. At the same time, they want to take advantage of all the benefits of operating in close proximity to non-competitive vendors who, together, create engaging and convenient hospitality experiences.
platform PaRtners
Protecting your customers and your business is our #1 Priority. Our payments platform partners are the best in our business.
Accept Digital Payments: Anytime, Anywhere, Any Device. Put your customers’ safety first with contactless payment acceptance, pay over-the-phone capabilities, and robust ecommerce options. Grow revenue with an Enterprise eCommerce stack trusted by 7 of the top 10 largest global digital merchants.
Want to improve your guest experience while growing your business? Struggling to merge revenue and data with your accounting team? Trying to streamline your back-of-house operations? Want to focus on food and drink instead of cumbersome tasks? Our Restaurant Commerce Platform has the solution for you.
Payments Connected. Commerce Transformed. Shift4 Payments has revolutionized payments in the hospitality industry for decades. They are once again leading the way by providing one comprehensive payment processing solution that empowers omnichannel hoteliers — whether you operate independent hotels, boutique properties, inns, resorts, casinos, hotel franchise properties, or an entire hotel chain.
Fusebox is relied upon by major hotel and restaurant brands, property management systems, and other travel and entertainment businesses for secure, real-time connectivity to leading payment processors, POS providers and PMS software.